Shipping policy

1. Shipping Fees Are Non-Refundable

All shipping fees paid at checkout are non-refundable, including:

  • Standard and express delivery charges

  • Any shipping surcharges (e.g. remote areas, heavy items)

  • Costs incurred due to failed or returned deliveries

We encourage customers to review their order details carefully before placing a purchase.

2. Return Shipping

If your order qualifies for a return:

  • You are responsible for the cost of return shipping unless the item arrived damaged or was incorrectly sent by us.

  • We recommend using a trackable shipping method, as we are not liable for lost returns.

3. Undeliverable or Refused Packages

If a package is returned to us due to an incorrect address, unclaimed delivery, or refusal:

  • The original shipping cost will not be refunded.

  • Reshipping will require payment of new shipping charges.

4. Customs, Duties, and Taxes

International orders may be subject to import duties or taxes. These charges are not refundable and are the buyer’s responsibility.

5. Exceptions

Shipping fees may only be refunded in rare cases where:

  • We made a shipping error